Remote patient monitoring (RPM) isn’t new. In fact, the concept has been around for many decades and is supported by strong clinical research. RPM adoption surged when Medicare began reimbursing these services, making it an essential tool for managing chronic conditions, reducing unnecessary ED visits, and improving health outcomes.
However, RPM only works when patients understand its benefits. That’s why clear, supportive communication is key to increasing engagement, adoption, and adherence.
Talking Your Patients through RPM
This step-by-step guide will help providers and clinical staff explain RPM to patients in a simple, approachable way.
What is Remote Patient Monitoring?
Start with clear, jargon-free explanation. Focus on what it means in everyday terms.
Example: “Remote patient monitoring is a way to track your health from the comfort of your home. We will use small, nonintrusive devices to monitor your vital signs, such as blood pressure and glucose levels, and send that information to your care team to be reviewed.”
What are the benefits of RPM?
Discuss the benefits of RPM. Explain how RPM can positively impact their health and make sure to focus on the benefits that are specific to their condition.
Example: “With RPM, we can keep a closer eye on your blood sugar. That helps us make adjustments quickly so you feel better and avoid unnecessary office visits.
Address Common Concerns
Some patients may be concerned about privacy, technology, or additional devices. Try to address all concerns to help alleviate worries.
Example: “I understand you may be concerned about privacy. Rest assured that strict security measures protect your data, and only your healthcare team can access it. If you’re worried about using new technology, we’ll provide simple instructions and support to make it as easy as possible.”
How does RPM work?
Explain what the patient will do and what the care team will monitor.
Example: “We’ll provide you with a small device that you’ll use to check your blood pressure every morning. The device will automatically send the readings to us, and we’ll review them to ensure your treatment is on track. You’ll also have regular check-ins with us to discuss any concerns or adjustments.”
Share Real-Life Examples
Illustrate how RPM has benefited other patients.
Example: “One of our patients with high blood pressure used RPM, and we were notified when his BP was out of the normal range. We were able to quickly adjust their medication and avoid an ED visit or a more serious complication. Soon after, the patient saw significant improvements in their health.”
Offer Support and Training
Reassure the patient that they will receive support throughout the process. Provide information on training, support and troubleshooting assistance.
Example: “There will be training on using the device, and support will be available for any questions. If you encounter any issues, our support team is just a phone call away.”
Encourage Questions and Feedback
Encourage questions and address any concerns they may have. This dialogue helps build trust and ensures they feel comfortable with RPM.
Example: “Do you have any questions about how RPM works or how it will fit into your care plan? Your comfort and understanding are important to us, so please feel free to ask anything.”
Reinforce the Benefits
Reiterate the benefits and positive aspects of RPM. Emphasize how it can make managing their health easier and more effective.
Example: “Using RPM means you’ll have more insight into your health and fewer disruptions to your daily life. It’s a tool that helps us work together to keep you as healthy as possible.”
Why Patient Conversations About RPM Are Critical
Talking to patients about remote patient monitoring requires clarity, compassion, and reassurance. When patients understand how RPM supports their health and feel confident using the tools, they are more likely to engage and stay on track.
At 100Plus, we understand the demands of today’s healthcare landscape. Our full-service remote care management services are designed to support care teams and patients — so you can stay focused on what matters most: delivering exceptional care.
Start The Path Toward Better Patient Care
Have questions about how remote patient monitoring for healthcare will work for you and your patients? Let’s have a conversation.
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