Esper sends adherence reminders to patients when they have not used their device for two days. Esper will send up to four reminders until a reading is taken.
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Reminder #1: 48 hrs after a patient takes a reading
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Reminder #2: +48 hrs after reminder #1
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Reminder #3: +48 hrs after reminder #2
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Reminder #4: +48 hrs after reminder #3; at this time Esper will escalate to 100Plus Support for a higher touch conversation to drive adherence with the patient
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All reminders are sent during waking hours